RETURNS / CANCELLATIONS:
Our return policy applies only to products purchased directly from our website. To return the product it must be in its original condition and unused or open.
- Returns:
You can return all new and unopened items within 15 days of delivery for a refund.
If the return is only because the customer is no longer interested in the product. They will have to pay the shipping cost to our warehouse. If they wish us to send the label, this amount will be deducted from the refund. Customs fees are also non-refundable. Refunds are issued as store credit for future orders.
- Defective or incorrect items:
a) if the return is the result of an error by us (you received an incorrect item)or damaged product, in this case you must send us all the requested photos to prove that the items have been exchanged or damaged for info@skincolor.net.
Shipping of the product to our warehouses will be paid by us.
b) if the return is the result of a defect in the product, you will have to contact us at, info@skincolor.net, to approve the return.
You will always have to return the order on your own. When we receive the products in our warehouses, we will analyze and, if you are right, we will refund the value of the product plus the postage paid by you.
You should expect to receive a refund within four weeks of returning your order. This period includes the time in transit for us to receive your return (10 to 14 business days), the time it takes us to analyze your return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 working days).
- Unclaimed, Insufficient Addresses:
Any order returned to us due to non-claim or incorrect address will result in a refund of the purchase price, minus $14.99 for FedEx Standard shipments. For FedEx Priority expedited shipments, we deduct $39.99 from the refund, depending on the order weight, for packaging, handling, shipping, and logistics.The refund will be processed once the order arrives at our warehouse and after review. Customs fees are non-refundable. Refunds are issued as store credit for future orders.
Cancellations:
a) Orders already shipped cannot be canceled, they must always be received by the customer and subsequently initiate a return request.
b) Delays in delivery cannot cause retention or cancellation of orders in progress, you will always have to receive the order and start the return process.
In this case, you will have to return the order paying the shipping costs. Upon arriving at our warehouses, we proceed with the refund of the value of the products less the value of the postage paid at the time of purchase.